Due to the perishable nature of all flower deliveries any complaints and refunds will be dealt with on a case by case basis. This does not affect your statutory rights.
Please note flowers may only be returned / replaced / refunded if the complaint is made within 24 hours of receipt, this may be made by telephone or email. If the order received was not what you ordered or is damaged, defective, or the delivery is of an incorrect quantity you must notify us within 24 hours.
Upon receiving the cake, immediately refrigerate it. Leave it in the fridge until it is time to cut and serve. The cake should be placed back in the fridge and should be consumed within 24 hours.
For Cake deliveries, if customer wants to cancel order then customer have to imform us on immediate bases after booking your order, if the order is for next day then the customer have to inform us within 4 hours of placing order otherwise we will not be responsible to refund. The recipient have to check the cake whether it is fresh or not after handing over the cake we are not responsible for refund.
If flowers are disposed without photographic evidence any remedy will be discretionary.
It is the senders’ responsibility to inform the recipient of the delivery of a gift item; if perishables are left in a safe place at the discretion with the courier we are not liable thereafter for the safe receipt of the goods. We will endeavour to redeliver if goods are returned. If, following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own; we are regrettably unable to offer a refund. Any remedy will be discretionary.
If we cannot make contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfil the order and regrettably a refund / replacement cannot be given. Any remedy will be discretionary. This does not affect your statutory rights.
We are not responsible for any order where the recipient refuses to accept the item. We will not issue refund to any customer where the recipient, for whatever reason, will not accept the item.
For items that are returned within the statutory cooling off period the consumer will bear the costs for the return of that item. If and delivered goods are damaged/defective and we require the item back we will bear all delivery/collection costs. This does not affect your statutory rights.
We will be able to make a deduction refund for any diminution in value of the returned goods due to handling which goes beyond the sort of handling that might be reasonably allowed in a shop.